If you’re thinking about buying a car or having your vehicle serviced soon, you may be considering doing business with Hilton Garage. But before you sign any contracts, it’s essential to understand the company’s compensation policies and procedures fully.
Hilton Garage is a UK-based dealership that offers a wide selection of used cars from various manufacturers. One of the most significant advantages of buying from Hilton Garage is that the company provides a comprehensive warranty on all used vehicles.
However, as with any business, there is always a risk of something going wrong. But what happens if your vehicle breaks down or develops a fault after you’ve purchased it or had maintenance work completed? How will Hilton Garage compensate you for any damage or loss incurred?
To help you understand Hilton Garage compensation fully, we’ve highlighted some essential information you need to know in case of any issues.
Hilton Garage Warranty
As we mentioned earlier, every used car purchased from Hilton Garage comes with a comprehensive warranty. The basic warranty provided by the company lasts for three months or 3,000 miles and covers most major components of the vehicle.
However, Hilton Garage also offers an extended warranty option that can be purchased on top of the standard warranty. The extended warranty can last up to three years and covers an extensive range of vehicle components such as the engine, gearbox, and electronics.
Most warranties only cover issues related to manufacturing defects, and therefore it’s essential to thoroughly understand the terms and conditions of the warranty provided by Hilton Garage. Also, the warranty doesn’t cover damages caused by the driver’s neglect or improper maintenance of the vehicle.
Hilton Garage Refunds and Returns
If you’re unsatisfied with the vehicle you’ve purchased from Hilton Garage, you can return it for a full refund or exchange it for another car.
The company has a seven-day return policy, which allows you to cancel the purchase and receive a full refund if you’re not satisfied with the car. The return policy also covers issues such as mechanical faults and damage to the vehicle discovered within seven days after purchase.
However, it’s essential to note that Hilton Garage reserves the right to deduct a reasonable amount of money to cover any mileage, damage, or wear and tear which may have occurred during the period the vehicle was in your custody.
Hilton Garage compensation for Repairs
If your vehicle develops a fault or becomes damaged after the warranty period has ended, you’re responsible for any repair costs incurred. However, Hilton Garage may be willing to help with the cost of repairs under certain circumstances.
If you experience issues with your vehicle, the first step is to contact Hilton Garage immediately and inform them of the problem. They will undertake a thorough assessment of the vehicle to decide on the appropriate course of action and establish whether the fault is due to a manufacturing defect.
If it’s determined that the fault is due to a manufacturing defect, Hilton Garage will repair the problem free of charge. However, if it’s concluded that the problem isn’t due to a manufacturing defect, you may be asked to pay for the repair costs.
Additionally, if Hilton Garage caused the damage to your vehicle during the servicing process or failed to carry out the required maintenance, they would be liable for the cost of repairs or replacement.
Hilton Garage Preparation Fees
One area where Hilton Garage has faced criticism and scrutiny in recent months is the preparation fees charged to customers. The preparation fees cover the cost of preparing the vehicle for sale, which includes tasks such as inspections, cleaning, and repairs.
The issue with these fees is that they’re non-negotiable, and the cost can be quite high, ranging from £199 to £499. It’s essential to factor in these fees when considering the overall cost of a vehicle from Hilton Garage and understand the terms and conditions related to them.
Ultimately, Hilton Garage compensation policies are designed to protect the buyer’s interests and offer reasonable solutions in case of any issues. It’s important to thoroughly read and understand the warranty terms and conditions before making a purchase, and know what your options are in case of any problems.
In summary, Hilton Garage offers a comprehensive warranty on all vehicles sold, a seven-day return policy, and compensation for repairs if the fault is due to a manufacturing defect. It’s important to understand the terms and conditions related to these policies and how they may impact you as a buyer.